Είτε γράφετε σε φίλους, συναδέλφους ή σε πιθανούς συνεργάτες, κύριος στόχος σας είναι να περάσετε το μήνυμά σας, με άλλα λόγια, να διασφαλίσετε ότι ο παραλήπτης σας καταλαβαίνει.
Εάν χρησιμοποιείτε ακατάλληλη ή εσφαλμένη γλώσσα και κάνετε συνεχώς λάθη στο email, δεν κινδυνεύετε μόνο να μη γίνετε κατανοητοί, αλλά μπορεί επίσης να μην κάνετε καλή εντύπωση στον αναγνώστη.
Για να το αποφύγετε αυτό, μπορείτε να χρησιμοποιήσετε ένα εργαλείο γραμματικής και ορθογραφικού ελέγχου, ωστόσο αυτό δε θα εγγυηθεί ότι χρησιμοποιείτε τις σωστές λέξεις 
και εκφράσεις. Σε αυτό το άρθρο, θα βρείτε παραδείγματα χρήσης της γλώσσας που χρησιμοποιούνται συνήθως σε διαφορετικούς τύπους email και ελπίζουμε ότι θα βρείτε την πιο κατάλληλη για το μήνυμά σας.
GREETINGS
- Dear Sir or Madam
- To whom it may concern: (especially AmE)
- Dear Mr/ Ms Jones
- Dear Dr Smith
REASON FOR WRITING / REPLYING
- I am writing to make a reservation/ to apply for the position of…/ to confirm my booking/ to ask for further information about …
- I am writing with regard to the sale of …/ to the complaint you made on 29th February
- Thank you for your e-mail of 29th February regarding the sale of… / concerning the conference in Brussels.
- With reference to our telephone conversation on Friday, I would like to let you know that…
MAKING A REQUEST / ASKING FOR INFORMATION
- Could you please let me know if you can attend … / if you are available for a meeting on 12th December?
- I would appreciate it if you could please send me a brochure/ if you could please reply within two days.
- Could you possibly arrange a meeting with the Logistics Manager?
- I would also like to know if there are any swimming pools in your area.
- Please let me know how much the tickets cost.
OFFERING HELP / GIVING INFORMATION
- We are happy to let you know that your article has been selected for publication.
- I am glad to inform you that we will be holding our annual conference in Brussels on 20 September 2014.
- We regret to inform you that the show has been cancelled due to bad weather conditions.
- We are willing to arrange another meeting with the CEO.
- We would be glad to send you another statement if necessary.
- Please do let me know if I can be of further assistance.
- Should you need any further information/assistance, please do not hesitate to contact us.
COMPLAINING
- I am writing to express my dissatisfaction with… / to complain about…
- I regret to say that I was not completely satisfied with the room you provided us.
- We regret to inform you that your payment is considerably overdue.
- I would like to receive a full refund and compensation for the damages.
- I am interested to hear how your company can compensate us for the distress we suffered.
APOLOGIZING
- We would like to apologize for any inconvenience caused.
- Please accept our apologies for the delay.
- Please let us know what we can do to compensate you for the damages caused.
- We will make sure that this will not happen again in the future.
- I am afraid I will not be able to attend the conference.
ATTACHING FILES
- I am attaching my CV for your consideration.
- I am sending you the brochure as an attachment.
- Please see the statement attached.
- Please find attached the file you requested.
- I am afraid I cannot open the file you have sent me.
- Could you send it again in … format?
ENDING
- I look forward to hearing from you.
- I look forward to hearing when you are planning to visit our town.
CLOSING FORMULA
- Yours faithfully, (when you start with Dear Sir/ Madam,)
- Yours sincerely, (when you start with the name e.g. Dear Ms Collins)
- Sincerely Yours, (AmE)
- Sincerely, (AmE)
- Yours Truly, (AmE)